| How do I unlock my account? | Customer Service Team | Feb 22, 2020 |
| How to add a new leave grade | Customer Service Team | Feb 11, 2020 |
| How to grant remote user access | Customer Service Team | Feb 10, 2020 |
| What happens if I fail to settle the payment of mandatory contributions for my employees? | Customer Service Team | Feb 03, 2020 |
| If an employer makes voluntary contributions for his employee, can the voluntary contributions be used for offsetting LSP/SP as well? | Customer Service Team | Feb 03, 2020 |
| What is a "contribution period" and how should I make contributions for each contribution period? | Customer Service Team | Feb 03, 2020 |
| Should I inform my employees of the amount of mandatory contributions made on their behalf? | Customer Service Team | Feb 03, 2020 |
| I am required to provide a remittance statement when I pay mandatory contributions to my scheme trustee. What should be included in the remittance statement? | Customer Service Team | Feb 03, 2020 |
| The law only requires me to pay a mandatory contribution of 5% of my employee's income. Can I make extra contributions for my employees? | Customer Service Team | Feb 03, 2020 |
| I provide some non-monetary benefits, such as airline tickets, to my employees. Do such benefits form part of the "relevant income" of my employees? | Customer Service Team | Feb 03, 2020 |
| My employee's monthly income is above the minimum level of relevant income and below the maximum level of relevant income, but it fluctuates from month to month. Does that mean the employee's mandatory contributions also fluctuate? | Customer Service Team | Feb 03, 2020 |
| I have changed my company address. Should I report this to MPFA? | Customer Service Team | Feb 03, 2020 |
| What should I do if my employee ceases employment? | Customer Service Team | Feb 03, 2020 |
| What should I receive after I have registered my company in an MPF scheme? | Customer Service Team | Feb 03, 2020 |
| If I am not satisfied with the performance of the MPF scheme in which I have enrolled my employees, can I change schemes? What should I do? | Customer Service Team | Feb 03, 2020 |
| Do I need to apply to MPFA before enrolling my employees in a particular MPF scheme? | Customer Service Team | Feb 03, 2020 |
| As an employer, do I have the right to choose an MPF scheme? | Customer Service Team | Feb 03, 2020 |
| What should I consider when choosing an MPF scheme? | Customer Service Team | Feb 03, 2020 |
| How do I know whether a scheme has been registered with MPFA and whether a trustee has been approved by MPFA? | Customer Service Team | Feb 03, 2020 |
| An expatriate in our company was given permission by the Government of the HKSAR to stay in Hong Kong for nine months for employment, but later the permission was extended for another six months. Do I need to enrol him in an MPF scheme? | Customer Service Team | Feb 03, 2020 |